Normally covered

• The ticket price you paid.
• Organizer add-ons, only when they are refundable and unused.

Normally nonrefundable

• StubGuys platform fees.
• Payment-processing fees.
• Used or fulfilled add-ons.
• Donations.
• Shipping or fulfillment costs already incurred.

Always refundable — mandatory exceptions

• The organizer cancels the event — full refund, including ticket price and platform fees.
• The organizer materially changes the date, time, or location.
• StubGuys or the organizer cannot provide the ticket or service.
• A refund is required by law.