Accessibility

StubGuys is committed to making event ticketing accessible to everyone — including people who use screen readers, navigate by keyboard, have low vision, or experience cognitive differences. This page describes our current features and what we're still working on.

Accessibility features

The following features are built in:

• Full keyboard navigation — every action accessible via Tab, Enter, Esc, arrow keys.
• Screen reader optimized — proper ARIA labels, semantic HTML, landmark regions.
• High color contrast — minimum 4.5:1 for body text, 3:1 for large text.
• Resizable text — works at up to 200% zoom without horizontal scrolling.
• Reduced motion — animations respect prefers-reduced-motion.
• Focus indicators — clear visible focus rings on all interactive elements.
• Form errors — clear, descriptive, in plain language.
• Skip links — jump past navigation directly to main content.

How we test

• Automated — axe-core runs on every pull request, blocking merges that introduce a11y issues.
• Manual keyboard testing — every new feature is tested without a mouse before shipping.
• Screen reader testing — internal spot-checks with NVDA, JAWS, and VoiceOver.
• External audits — not yet performed; a formal third-party accessibility audit is planned.
• User testing — sessions with assistive-technology users are planned as the product matures.

Known issues

We're transparent about what's still imperfect:

• The map view on Events has limited keyboard support — rebuild planned for Q3 2026.
• Some older organizer-uploaded images don't have alt text. We're contacting organizers to add them.
• The QR code on tickets is decorative for screen readers; the booking ID is the accessible alternative.

Recommended assistive technology

• Screen readers: NVDA 2024+, JAWS 2024+, VoiceOver (iOS 16+, macOS 13+)
• Browsers: Chrome, Safari, Firefox, Edge — latest 2 versions
• Voice control: Dragon NaturallySpeaking, Apple Voice Control
• Magnification: ZoomText, browser zoom up to 400%

Reporting issues

Found something that doesn't work for you? Email accessibility@stubguys.com with a description and what assistive technology you're using. We respond within 2 business days. Critical issues get fix-or-workaround within 30 days.

Human Rights Statement

StubGuys exists to bring people together — to help organizers build event businesses and to help attendees find their people and keep those connections. That mission only means something if the platform, the company, and the supply chain behind it respect fundamental human rights.

Our Commitment

StubGuys LLC is committed to respecting internationally recognized human rights as set out in the Universal Declaration of Human Rights, the UN Guiding Principles on Business and Human Rights, and the International Labour Organization's Declaration on Fundamental Principles and Rights at Work. We apply this commitment to our employees and contractors, our marketplace of organizers and attendees, and our suppliers.

In Our Workplace

We provide equal opportunity, prohibit discrimination, harassment, forced labor, and child labor, respect freedom of association, and maintain safe working conditions.

On Our Platform

Our Community Guidelines prohibit hate speech, exploitation, child endangerment, dangerous organizations, and harmful misinformation, and our Trust & Safety processes pair proactive detection with human review and a right of appeal. Our privacy program minimizes data collection, isolates tenant data, and gives users control — including full control over StubConnect visibility and connections. Our anti-gouging, face-value-only resale policy reflects the same principle: access to live experiences should be fair.

In Our Supply Chain

Our Supplier Code of Conduct requires suppliers to uphold these same standards — lawful compensation, freedom of association, no forced or child labor, safe workplaces, and non-discrimination — and to monitor their own subcontractors. We assess suppliers on these commitments and act on violations, up to termination.

Looking Forward

We will review this Statement periodically as the company grows, deepen human-rights due diligence in vendor selection, and report material issues to leadership. Concerns may be raised — confidentially and without retaliation — at compliance@stubguys.com.

Supplier Code of Conduct

StubGuys LLC is committed to dealing fairly and honestly with all suppliers, vendors, contractors, and their subcontractors ("Suppliers"), regardless of their location or the products and services they provide. In turn, we expect every Supplier to meet the standards in this Supplier Code of Conduct ("SCoC"). This SCoC supplements, and does not replace, Supplier contracts, including the Data Processing Addendum for Processors and Sub-Processors.

Compliance with Laws and Regulations

• Anti-corruption: Comply with all applicable anti-bribery laws, including the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act. Never offer or accept bribes, kickbacks, or improper payments in connection with StubGuys business.
• Anti-money laundering: Prevent and monitor for money laundering, terrorist financing, and evasion of sanctions in connection with services provided to StubGuys.
• Trade: Comply with applicable import, export, and sanctions laws, and do not involve embargoed jurisdictions or restricted parties in StubGuys work.

Business Practices and Ethics

• Conflicts of interest: Avoid situations that create, or appear to create, a conflict between the Supplier's interests and StubGuys'. Disclose potential conflicts promptly.
• External communications: Do not speak publicly on StubGuys' behalf or disclose the relationship in marketing materials without written permission.
• Gifts and hospitality: Avoid gifts or hospitality intended to influence StubGuys personnel; anything beyond modest, customary courtesies is prohibited.
• Insider trading: Comply with securities laws regarding material non-public information learned through the relationship.
• Quality: Deliver products and services that meet contractual specifications and applicable safety standards.
• Records: Accurately record, maintain, and retain business records related to StubGuys work in accordance with the contract and applicable law.
• Use of artificial intelligence: Do not input StubGuys confidential information or personal data processed for StubGuys into AI tools that have not been approved in writing by StubGuys, and verify AI-generated output for accuracy before use in deliverables. This mirrors our own standard: AI output is reviewed by a human before it takes effect.

Labor Practices

• Compensation: Pay at least the legal minimum wage, including overtime, and provide legally required benefits.
• Working hours and leave: Comply with laws on working hours, rest, and parental leave.
• Freedom of association: Respect employees' lawful rights to organize and bargain collectively; never retaliate against employees who do.
• No forced or child labor: Zero tolerance for forced, bonded, indentured, or child labor, or human trafficking, consistent with the UN Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work.
• Health and safety: Implement health and safety programs appropriate to the work performed.
• Non-discrimination and inclusion: Provide workplaces free of discrimination, harassment, and abuse; we value Suppliers who share our commitment to diverse and inclusive teams.

Data Privacy, Protection, Intellectual Property, and Assets

• Data protection: Protect StubGuys confidential and proprietary information with appropriate technical and organizational measures; process personal data only per contract.
• Privacy laws: Comply with all applicable data protection laws, including the EU and UK GDPR and the CCPA/CPRA.
• Intellectual property and assets: Respect StubGuys' intellectual property; use StubGuys systems and assets only as authorized and only for the contracted purpose.

Monitoring and Reporting Concerns

Suppliers must notify StubGuys immediately of any violation of this SCoC at compliance@stubguys.com, and must monitor their own subcontractors' compliance. Reports may be made confidentially and without fear of retaliation. StubGuys may audit compliance with this SCoC on reasonable notice, and material violations are grounds for termination of the relationship.